Terms & Conditions

Before booking an activity with Kayak Adventures, Lda, please make sure that you understand and agree to all our terms and conditions. When you click here on “Place order”, it is understood that you have read, acknowledged and agreed to all our terms and conditions.

ACCEPTANCE OF BOOKING

Your order has not been accepted or confirmed until you receive an e-mail from us stating that your order has been accepted. We reserve the right to refuse orders for any reason we see fit.

PRIVACY

Our clients’ privacy and security is important to us and we will not distribute, sell or share your data to any third parties. Other than for booking fulfillment, your e-mail address details will only be used to send our newsletters or other promotional information from us, unless you specify otherwise.

Should you wish to have your contact details removed from our database, please send an e-mail to hello@kayakadventureslagos.com OR a “registered & signed for” letter to Sitio das Boiças, N125, cci 900, P-8500-132 Mexilhoeira Grande, informing us of your intention.

PAYMENTS

Our payment service can be done via Pay Pal secure internet paying system. Therefore, your card details will never be disclosed to us. Any financial irregularities or complaints can be resolved directly by Pay Pal.

BOOKING FULFILLMENT

Payments should be done at the time of booking, unless we have informed you by written confirmation, that we accept payment in a different way. In case you wish to receive a receipt for your payment, please inform us with your full name, your registered address and fiscal number within 24 hours after the moment of booking.

CANCELLING ORDERS

Should you have to cancel the reservation, for whatever reason, notification in writing is to be given to Kayak Adventures, Lda by e-mail to hello@kayakadventureslagos.com . Your cancellation is accepted with the time stamp of your email:

– a full refund will be giving if you cancel at least 7 days before the time of departure of your booked Kayak & Snorkel Trip

– a 50% refund will be given if you cancel at least 3 days (72 hours) before the time of departure of your booked Kayak & Snorkel Trip

– we can´t give any refund in case you cancel within 72 hours of departure of your booked Kayak & Snorkel Trip

– refunds will NOT be issued if you miss the trip due to late or non-arrival, please check in latest 15 minutes before departure time.

In case of severe bad weather we´ll postpone the trip. In the case that we suggest to postpone and that you would prefer to cancel, or in the case that we will cancel, we will refund your paid moneys in full to you.

*** Both the refund and the bad weather policies are based on our strict ´No Hassle` attitude. There is no need for you to give us a reason for canceling or for not accepting our postponed trip in case of bad weather. The refunds will be issued within 24 hours and without any cost for you ***

SAFETY OF THIS WEBSITE

Although we will take every care to keep our web site free from any virus or any other harmful content, which may cause damage to your computer, we cannot be held responsible if any such damage occurs. We advise that you take the same reasonable precautions before downloading information from our site that you would from any other trustworthy site.

DISPUTES

Our company operates and is registered in Portugal. Therefore, the client agrees and understands that only Portuguese law will apply in the event of any disagreements or legal disputes.

LIABILITY & INSURANCE

You will be as a participant exposed to different terrain, weather, language, culture and climate conditions. Given these specific conditions, all activities are not without risk for everyone and especially for people with specific afflictions such as asthma, heart and/or nervous disorders.

When a participant books he/she declares that he/she is aware of the risks this activity involves and will follow at all times the safety instructions from the guides and group leaders.

Before every activity every participant is required to organize a proper personal accident insurance and medical assistance insurance.

All participants are always insured by Kayak Adventures Lda against ‘third party liability’, which is standard included on every activity, and is accordingly our maritmie activity license and the Portuguese law.

When you click here “Agree” or on “Place order”, you´ll confirm that you, and the participants you are booking for, all have basic knowledge of swimming and that you all will wear your life vest(s) at all times whilst in the kayak or in the water.

In the event that you wish to contact us, please write an email to us here.